Equalities Policy

At Passmaster we will ensure that we provide a safe and caring environment, free from discrimination, for everyone in our community including children with additional needs. To achieve the companies objective of creating an environment free from discrimination and welcoming to all, the company will:

Respect the different racial origins, religions, cultures and languages in a multi-ethnic society so that each child is valued as an individual without racial or gender stereotyping.
Not discriminate against children on the grounds of disability, sexual orientation, class, family status or HIV/Aids status.
Help all children and staff to celebrate and express their cultural and religious identity by providing a wide range of appropriate resources and activities.
Strive to ensure that children and staff feel good about themselves and others, by celebrating the differences which make us all unique individuals.

Ensure that its services are available to all parents/carers and children and staff in the local community.
Ensure that the companies recruitment policies and procedures are open, fair and non-discriminatory.
Work to fulfil all the legal requirements of the Equality Act 2010.
We will monitor and review the effectiveness of our inclusive practice by conducting an Inclusion Audit on an annual basis.

Challenging inappropriate attitudes and practices We will challenge inappropriate attitudes and practices by engaging children and adults in discussion, by displaying positive images of race and disability, and through our staff always modelling anti-discriminatory behaviour.

Racial harassment The company will not tolerate any form of racial harassment. The company will challenge racist and discriminatory remarks, attitudes and behaviour from the children, from staff and from any other adults (eg parents/carers collecting children).

Promoting equal opportunities, The companies Equal Opportunities Named Coordinator (ENCO) is Tina Dean. The ENCO is responsible for ensuring that:

Staff receive relevant and appropriate training
The Equalities policy is consistent with current legislation and guidance
Appropriate action is taken wherever discriminatory behaviour, language or attitudes occur.

This policy was adopted by: Passmaster Date: 19.10.23

To be reviewed: 18.10.24

Signed: Tina Dean

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Behavior Management Policy

Passmaster uses effective behaviour management strategies to promote the welfare and enjoyment of children attending at activities. Working in partnership with parents, we aim to manage behaviour using clear, consistent and positive strategies. The Club rules are clearly displayed at every session and are discussed regularly.

Whilst at Passmaster activities we expect children to:

Use socially acceptable behaviour
Comply with the agreed rules, which are compiled by the children attending the club
Respect one another, accepting differences of race, gender, ability, age and religion
Develop their independence by maintaining self-discipline
Choose and participate in a variety of activities
Ask for help if needed
Enjoy their time at the Club.

Encouraging positive behaviour

At Passmaster, positive behaviour is encouraged by:

Staff acting as positive role models

Praising appropriate behaviour
Sticker rewards if appropriate
Informing parents about individual achievements
Offering a variety of play opportunities to meet the needs of children attending the activity.

It is inevitable that as children develop and learn, there are times when they need support and guidance to understand that their behaviour is not acceptable. Staff at the Club will try to determine the cause or triggers of the inappropriate behaviour to prevent the situation from recurring.

Dealing with inappropriate behaviour

Challenging behaviour will be addressed in a calm, firm and positive manner.
In the first instance, the child will be temporarily removed from the activity.
Staff will discuss why the behaviour displayed is deemed inappropriate.
Staff will give the child an opportunity to explain and change their behaviour, to help prevent a recurrence.
Staff will encourage and facilitate mediation between children to try to resolve conflicts through discussion and negotiation.
If the inappropriate behaviour appears to be because of boredom, staff will consult with the child to find activities that more fully engage them.
Staff will consult with parents to formulate clear strategies for dealing with persistent inappropriate behaviour.
We will not threaten any punishment that could adversely affect a child’s well-being (eg withdrawal of food or drink).

If after consultation with parents and the implementation of behaviour management strategies, a child continues to display inappropriate behaviour, the activity may decide to exclude the child. The reasons and processes involved will be clearly explained to the child.

Physical intervention

Physical intervention will only be used as a last resort, when staff believe that action is necessary to prevent injury to the child or others, or to prevent significant damage to equipment or property. If a member of staff has to physically restrain a child, Tina Dean will be notified, and an Incident record will be completed. The incident will be discussed with the parent or carer as soon as possible, this may be on the phone before pick-up or face-to-face.

If staff are not confident about their ability to contain a situation, they should call the manager or, in extreme cases, the police.

All serious incidents will be recorded on an Incident record and kept on file. This may be used to build a pattern of behaviour, which may indicate an underlying cause. If a pattern of incidents indicates possible abuse, we will implement child protection procedures in accordance with our Safeguarding policy.

Corporal punishment

Corporal punishment or the threat of corporal punishment will never be used at activities.

We take all reasonable steps to ensure that no child who attends our activities receives corporal punishment from any person who cares for or is in regular contact with the child, or from any other person on our premises.

This policy was adopted by: Passmaster

Date: 19.10.2023 To be reviewed: 19.10.2024

Signed: Tina Dean

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Admissions & Fees Policy

Passmaster cares for children from the age of 5-11 (Y1-Y6).

Places are offered on a first-come first-served basis using https://passmastercoaching.schoolipal.co.uk online booking system found on our website https://www.passmastercoaching.co.uk and social media channels. Places are limited. When all places have been allocated, any additional children will be placed on a waiting list. We will notify parents if any places become available due to cancellations. We are working with Shropshire Council for children who are entitled to free school's meals (FSM). We will do our upmost to allow entitled children a place when the HAF programmes are running.

Booking procedure

Parents must complete the necessary paperwork on schoolipal, i.e. the registration, medical, booking, sun-cream permission and photo permission, before their children can attend activities. In certain circumstances, Passmaster will help parents fill in paper-form registration forms. Payment for the booked sessions should be paid online in the first instance, this is the Passmaster preferred method. Cash, cheque or vouchers are accepted by arrangement.

Refunds

A parent can cancel a child's place online, before 8am on the day of expected arrival to receive a full refund. Refunds will not be given if the session has already started.

Fee structure

Fees are charged at £18 (day rate) as of the date of this policy (see below).

Payment terms

All fees are payable in full at time of booking to secure your child’s place at Passmaster activities. We cannot guarantee a child's place unless per-arrangements have been made and confirmed by the business manager Tina Dean.

Adopted by Passmaster Reviewed: 19.10.2023

Next review: 19.10.2024

Signed: Tina Dean

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Complaints Policy

At Passmaster we aim to work in partnership with parents to deliver a high-quality childcare service for everyone. If for any reason we fall short of this goal, we would like to be informed to amend our practices for the future. Our complaints policy is always displayed on the premises.

Records of all complaints are kept for at least three years. A summary of complaints is available for parents on request. The daily manager is usually responsible for dealing with complaints. If the complaint is about the manager, the registered person or other senior member of staff will investigate the matter. Any complaints received about staff members will be recorded on an Incident log and a Complaints log will be completed. Any complaints made will be dealt with in the following manner:

Stage one

Complaints about activities:

• The manager will discuss the matter informally with the parent or carer concerned and aim to reach a satisfactory resolution. Complaints about an individual staff member:

• If appropriate the parent will be encouraged to discuss the matter with staff concerned.

• If the parent feels that this is not appropriate, the matter will be discussed with the manager, who will then discuss the complaint with the staff member and try to reach a satisfactory resolution.

Stage two

If it is impossible to reach a satisfactory resolution to the complaint through informal discussion, the parent or carer should put their complaint in writing to the manager.

The manager will:

• Acknowledge receipt of the letter within 7 days.

• Investigate the matter and notify the complainant of the outcome within 28 days.

• Send a full response in writing, to all relevant parties, including details of any recommended changes to be made to the Club’s practices or policies as a result of the complaint.

• Meet relevant parties to discuss the Club’s response to the complaint, either together or on an individual basis. If child protection issues are raised, the manager will refer the situation to the Club’s Child Protection Officer, who will then contact the Local Authority Designated Officer (LADO) and follow the procedures of the Club’s Safeguarding Policy.

If a criminal act may have been committed, the manager will contact the police.

To make a complaint please contact: contact@passmastercoaching.co.uk

This policy was adopted by: Passmaster Date:20.07.2021 To be reviewed: 19.07.24

Authorised signature Written in accordance with the Statutory Framework for the Early Years Foundation Stage (2017): Safeguarding and Welfare Requirements: Complaints [3.74-3.75].

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